FAQ

Go to our website. Select Profile Settings > Account > Delete Account (at the bottom of the page).

Go to our website. Select Profile Settings > Account > Edit Username > Save Settings.

Send an email to info@8tracks.com with a link to your site, label or blog and we'll get you sorted out.

If you login to the iOS app through Facebook you can do it straight from the app. Go to profile (bottom right) > settings (gear icon) > and make sure Facebook publishing if turned off.

In all other cases, please do it from our website. Go to profile > settings > external accounts and make sure to uncheck the boxes that allow for Facebook publishing.

First, ensure you have the latest version of Flash installed: http://www.adobe.com/support/flash/downloads.html

You can also clear your cache and cookies. Finally, please check if using another browser helps. To get this sorted please write into support@8tracks.com and let us know your operating system and what browser(s) you’ve tried.

A: On Android

1. Please check that you are on the latest app version
2. Sometimes logging out and logging back in fixes errors
3. Turn airplane mode on, and back off again
4. If that doesn't do the trick, force quit the app. Go to Settings > Applications > 8tracks > Force Stop
5. Last resort: Uninstalling and re-installing can help. If you still have issues please email support@8tracks.com and tell us your model number and Android version (under Settings > About Phone.)

On iOS

1. Please check that you are on the latest app version
2. Sometimes logging out and logging back in fixes errors
3. If that doesn't do the trick, force quit the app
4. Last resort: Uninstalling and re-installing can help. If you still have issues please email support@8tracks.com

Try the basic uploader. If the problem persists, send an email to support@8tracks.com and we'll help.

Sometimes it takes a while for us to index newly-uploaded tracks, so if you refresh your browser while making a mix and don't see your uploads, hold tight for a few. They should appear shortly, and if they don't send a note to support@8tracks.com and we'll help you out.

First off, make sure you're updated to the latest version. If you're using an older version and it's frozen, there's two ways to fix.

1. Go to "Activity Monitor" (in /Applications/Utilities) and quit the Uploader, you should then be able to uninstall.
2. Select "System preferences" from the Mac menu, then select "Accounts". Pick your user account from the left, then go to "Login Items" on the right. Uncheck the Uploader and restart your machine and you should be able to drag the app to the trash.

If you've got a different problem, let us know via email (support@8tracks.com).

Click "Edit" on the player of the relevant mixpage and select "Make it public/private" as desired. If the mix does not comply with the 8tracks terms of use — for example, because the mix includes more than 2 tracks from a given album or artist, or incomplete metadata for uploaded tracks — it cannot be turned public. If you think an un-publishable mix is compliant with our terms of service, send us an email and we'll check it out (support@8tracks.com).

Our music license only allows for up to two songs from the same artist per mix.

You may be looking at a cached/older version of your mix. Try opening the mix in a browser you don't normally use or if on Chrome, open it in a new Incognito window. If it still looks like your edits haven't saved email support@8tracks.com and include a link to your mix.

Our music license only allows for up to two songs from the same artist per mix.

Our music license requires us to shuffle the tracks when you replay a mix.

Again, this is because of our music license. For more info on how 8tracks is legal and the rules we must abide by, see our licensing page.

Most likely, your mix was marked non-compliant because our license only allows for up to two songs from the same artist and album. If you don't think your mix violates our terms of service, shoot us an email at support@8tracks.com and we'll make the call.

As long as you're using the comments to give feedback and be part of the community, you should be fine. Posting commercial links is definitely abuse, and so is promoting your personal websites in the comments. It's cool to share a link to your own mix if you listen to someone's playlist and really think they'd like it, but commenting the link to a lot of different mixes is still abuse. Requesting that a DJ send you a track list or files is participating in piracy, and is also considered abuse.

If an account looks like it belongs to a spambot, it'll get deleted. If we see just one or two abusive posts from a user, we'll delete the individual posts. After more than one or two, we'll send you an email asking you save commenting for feedback on the mixes, and if you keep it up after the email then we may have to take action against your account.

Tumblr: Click the Tumblr button in the mix page share options, or click the "Embed" button on any mix page, customize and copy the embed code, then post as a video from your Dashboard.

Blogger/personal site: Click the "Embed" button on any mixpage and copy and paste the code into the HTML editor of your blog. This may not work for some custom backends — contact support@8tracks.com if this is the case.

Wordpress: Click the "Embed" button on any mixpage and select the "Wordpress Shortcode" option under "Technology." If you're using the wordpress.org software on a self-hosted site, you'll need to install the 8tracks plugin for Wordpress.

Not Safe For Work. If you see mix art with adult content, click the flag to mark it as NSFW.

On your settings page, you can set your account to filter out all content deemed by the community to be NSFW. For more info, check out our content policy.

Ads are how we keep 8tracks going. If you really can't stand ads, we sell an ad-free version of our iOS app for $10/year. This can be found under your settings. We also sell 8tracks+ subscriptions ($25/6 months) which hide ads on iOS, Android, and our website. If you do run into a particularly obnoxious ad please write to info@8tracks.com so we can investigate.

It's our ad-free subscription service. Learn more at http://8tracks.com/plus.

There are 3 levels of certifications, patterned after record sale certifications:

• Gold: 100 likes
• Platinum: 1,000 likes
• Diamond: 10,000 likes

If you see a mix with a gem, you can think of it as a gem in the rough–a great mix that doesn't necessarily have tons of likes. It's based on a like to listen ratio.

Yes, to enable Airplay be sure you are on the same network as Airplay (so use your wireless and not your 3G or 4G network). From the mix page, turn up the volume, and select the icon that appears on the bottom right of the screen. From there, you can connect to your Apple TV

Yes we do. Check out our new app in the Sonos Lab.