1. Click on Profile Settings.
2. (Is this really what you want?)
3. Then click Account.
4. (You’re sure? There’s still time to change your mind!)
5. You’ll see the button for “Delete Account” at the bottom of the page.
6. (What you’re doing cannot be undone! Everything will be deleted FOREVER. Think of what you’re doing!)
7. Then your account is deleted. Again, FOREVER.
8. We still love you, and we always will.
That’s maybe a little more than we needed to know, but no problem:
1. Go to Profile Settings.
2. Click Account.
3. Click Username.
4. Choose a new alias.
5. Save Settings.
6. Now you can focus on your disguise! Have you considered a monocle?
You don’t! But that doesn’t mean we don’t want you to have one. Just email email@example.com with your request and a link to your 8tracks profile, so we can help. Please make sure to have links to your bios, and social media accounts so that fans can find you elsewhere too.
If you log in to your mobile app through Facebook you can do it straight from the app:
1. Go to profile (bottom right).
2. Then go to Settings (gear icon).
3. Make sure Facebook Sharing is turned off.
In all other cases, please do it from our website:
1. Go to profile.
2. Click Settings.
3. Go to Profile & External accounts.
4. Uncheck the boxes that allow for Facebook publishing.
5. Click Save settings.
Glad you asked! We love musicians because, well, you guys make the music and stuff.
Start by making an 8tracks profile, if you haven’t already. Please make sure to include:
-a full artist bio,
-links for listeners to purchase your music,
-social media accounts so that fans can find you elsewhere too.
Then, email our friendly support staff at firstname.lastname@example.org, and we’ll upgrade you to an ‘Artist' profile!
Once that’s taken care of, here are some suggestions for promoting yourself within our community:
-Create a playlist that includes some of your own material. It’s best to follow a theme like “chill” or “driving music” and add specific tags to make it searchable.
-If you want to add more than 2 tracks of original content to a single playlist, you’ll have to reach out to our support staff again for assistance with that.
-If there’s one particular song that you’d like to promote, make sure it’s the first track so people hear it immediately!
-Avoid self-promotional images and content.
-Share your 8tracks profile and playlist(s) on your own social media channels.
-Listen to, comment on, and “like” playlists made by 8tracks DJs with similar tastes.
-Go to forums.8tracks.com to interact directly with our users, share your music, and grow your cult following.
-Check out a few examples of artists and labels already doing this:
First, you’re going to want to make sure you have the latest version of Flash installed. You can grab that by clicking here.
If that doesn’t do it, you can also clear your cache and cookies. Cache, cookies--say what? Here are some instructions on how to to do that:
in Chromein Firefox
If all else fails, check another browser if you have one available. If it’s not working on any browser, write in to email@example.com, let us know your operating system and what browsers you’ve tried along with a quick description of the problem, and we’ll help you sort it out.
First, make sure the files are compatible. The following file types are accepted for uploads: .mp3, .m4a, .aac, .mp4
Then, try the basic uploader, or if you’re on a Mac try dragging tracks from your desktop into your browser window. Usually that’s a magic cure. However, if neither of those work send an email to our help wizards at firstname.lastname@example.org, and we should be able to fix it for you!
Sometimes it takes a while for us to index newly-uploaded tracks, so first try refreshing your browser while making a playlist. If that doesn’t work, hang tight! They should appear soon. If they don’t, send a note to the support squadron at email@example.com, and we’ll help you.
First, make sure you’re updated to the latest version. If you’re using an older version and it’s frozen solid, there are two ways you can go about fixing it:
1. Go to “Activity Monitor” (Applications/Utilities) and quit the uploader. From there you should be able to uninstall.
2. Go to “System Preferences” from the Mac menu in the top left of your screen, then click “Accounts”. Pick your user account and go to “Login Items” on the right. Uncheck the Uploader and restart your machine and you should be able to drag the app to the trash.
If there’s still weird funky stuff going on, shoot an email to the magicians at firstname.lastname@example.org, and they’ll help you out.
We stream directly from Soundcloud whenever possible to reduce our bandwidth. If you think the match is lower quality or just straight-up wrong, you can flag it as incorrect and we’ll play what you originally uploaded.
To mark the change, go to the Playlist Edit Page and click “Edit” for the track in question. Then you can flag the match as correct or incorrect. You can also write to our help-ninjas at email@example.com, and they’ll help you sort it out.
So you want to change things up and make your playlist private? When you’re on the playlist’s page:
1. Click the edit button, located to the right of the cover image.
2. Click the button in the top right corner that says “Publish/Unpublish” to make the playlist private
3. But don’t keep it private too long, we want to listen to it!
We love you guys and we want you to be happy, but our music license only allows a maximum of two songs from any given artist or album per playlist. We’re sorry, those are the rules we have to follow if we want to keep 8tracks legal and free, which we do.
You might be looking at a cached/old version of your playlist. Try opening the playlist in a browser you don’t usually use (which could be fun, right?) or if you’re using Chrome, open the playlist in a new Incognito window (Cmd + Shft + N).
If it still looks like your edits aren’t being saved, write an email to the support shamans at firstname.lastname@example.org, who only want the best for you, and we’ll help you figure it out.
Straight to business, I like your style. Just a few easy steps:
1. First, you’re gonna want to create an 8tracks account.
2. Then, log in and hover over your profile icon in the top right corner of the page and select “Create Playlist” from the drop-down menu.
3. This will bring you to your central command station: the Playlist Edit Page.
4. Now it’s time to bring the tunes into this. You have some options when it comes to this:
Click the “Upload” button and find the tracks in your file directory.
Drag tracks from a folder window or from your desktop onto the playlist editing page, and they’ll appear on your playlist through transdimensional wizardry or something.
If the song’s on Soundcloud, you can look it up or copy & paste the URL in the search bar on the right.
5. Add at least 2 tags to your playlist. This is important, guys - without tags, other users won’t be able to find your playlist and appreciate it for the timeless piece of art that it is.
6. Once your playlist is good to go, you should see a green “Publish” button in the top right corner of the screen. Click that and your playlist drops instantly (as long as you agree to our terms of service), ready to be discovered and adored by listeners all over the world.
Now that you’ve made a playlist, let’s make it an enduring work of art. Here’s how:
1. Give your playlist a title that will let people know immediately how awesome it’s going to be. Some suggestions: Jogging With Aliens, Morning Lattes with Barack Obama, Love Songs About Venomous Spiders, Breakup Songs About Venomous Spiders, etc.
2. Add some eye-popping cover art. Try to use as high a resolution as possible (we recommend at least 500x500) to make it the prettiest playlist at the school dance.
3. Write a description that captures your playlist’s essence. Talk about the music, moods, people, or whatever inspiration led to you making your playlist.
Of course not! We could never be mad at you. You mean too much to us.
Most likely your playlist was marked non-compliant because you have more than two tracks from the same artist or album or you included the tracklist in the cover, which unfortunately is not allowed under our license. If you don’t think your playlist violated the terms of service, then let us know! Send an email into the loving arms of our team at email@example.com, and we’ll see what we can do. Make sure to include a direct link to your playlist in the email.
As long as you’re using the comments to interact with your fellow 8tracks DJs and be a part of the community, you’re probably fine. But the following are definitely abuses of the comments section:
Posting commercial links.
Promoting personal websites.
Spamming comments with links to your own playlist(s) (Seriously, please don’t do this).*
Requesting that someone send you a tracklist and/or download links for files (this is also, technically speaking, piracy).
*However, it’s cool to send a link to a playlist if you’ve listened to a user’s playlist and think they would like it. That’s just sharing music and being friends.
WE THROW YOU IN THE DUNGEONS!
Just kidding - but here’s a breakdown:
If an account looks like a spambot, we’ll delete it. Otherwise...
1. If we see one or two abusive posts from a user, we’ll delete the individual comments.
2. After more than one or two abusive posts, we’ll send an email asking that you save commenting for feedback on playlists.
3. If you keep posting abusive posts in the comments, we may take action against your account (meaning we’ll probably delete it).
But you won’t do any of those things, so you won’t have to worry about it, right? Right.
Tumblr: Click the Tumblr button in the playlist page share options, or click the "Embed" button on any playlist page, customize and copy the embed code, then post as a video from your Dashboard.
Blogger/personal site: Click the "Embed" button on any playlist page and copy and paste the code into the HTML editor of your blog. This may not work for some custom backends, so contact firstname.lastname@example.org if this is the case and we can try to help make it work for you.
Wordpress: Click the "Embed" button on any playlist page and select the "Wordpress Shortcode" option under "Technology." If you're using the wordpress.org software on a self-hosted site, you'll need to install the 8tracks plugin for Wordpress.
Ads are how we keep 8tracks alive, and how we keep it free for our users. If you really can’t stand ads, we offer an ad-free version of our iOS app for $19.99 a year. You can find that option in our settings. We also sell 8tracks+ subscriptions ($25 / 6 months) which hide ads on iOS, Android, and our website. If there seems to be a problem with an ad that you’re seeing, please write in to email@example.com so we can investigate.
There are 3 levels of certifications, based on record sale certifications:
Gold: 100 likes
Platinum: 1,000 likes
Diamond: 10,000 likes
Gem: Think of this as a “diamond in the rough,” a great playlist that doesn’t necessarily have a lot of likes, but has a high plays-to-likes ratio.
Yes, indeed it is. To enable AirPlay:
1. Make sure your iOS device is on the same WiFi network as your AirPlay-enabled device.
2. On your iOS device, find the playlist you want to listen to.
3. On this page, swipe the control center into view from the bottom of the screen (this is the screen where you can adjust brightness, volume, etc.).
4. You should see an AirPlay button in the control center. If you don't, repeat step 1. Otherwise, enjoy!
If you don’t want to see content like that, you can go to your Settings page and set your account to filter out all the content deemed by the community to be NSFW. For more info, check out our content policy.